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Support

We answer every question. The fastest way to reach us is Discord.

Discord: https://discord.gg/5BdGGyzYDa
Email: inmotion@cybionyx.space

When you write, please include:

your PC: Windows or Mac, and your graphics card
your headset: Meta Quest 2, 3, 3S or Pro
how you connect: Wi-Fi or USB cable
the app versions on the PC (About page in the launcher) and on the headset
your logs: in the launcher open About and press Export logs, then attach the file it creates. Your pairing PIN and other secrets are removed from it.

Common problems

The headset does not find the PC

Keep the InMotion desktop app running, and the PC and the headset on the same network.
Allow InMotion through the firewall. The installer adds the rule for you. For the portable version, run install_drivers.bat as administrator once.
On Wi-Fi, use a 5 GHz network.

The launcher says the headset app is older

Update CYBIONYX InMotion on your Quest from the Meta Horizon Store, then pair again.

The headset says the saved connection info no longer works

Press Forget & re-pair on the headset and pair again with the PIN shown in the launcher.

USB cable without Developer Mode

Needs Horizon OS 2.5 or newer. On the headset turn on Settings > Link > USB connection for apps, connect the cable and try again.

Stutters or a blurry picture over Wi-Fi

Connect the PC to the router with a cable, keep the headset on 5 GHz and close to the router. The stats card in VR shows a hint when it finds the cause.

Wrong colors with HDR on in Windows

Turn on HDR tonemap in the Screen section of the launcher, then press Stop and Start. Or turn HDR off in Windows.

A black picture in some video apps

Protected video cannot be captured: the system does not allow it.

No hardware video encoder on the PC

InMotion falls back to a slower software encoder. A graphics card with a hardware video encoder works much faster.